There was a time we worked with a client in the logistics and transportation industry. You probably know them—CourierPlus Services Nigeria. They’re one of the big names when it comes to delivery and courier services across Nigeria. Established in 2009, they have been providing logistics solutions to businesses of various sizes across all 36 states, operating more than 70 offices throughout the country.
When they first reached out to us, things looked okay from the outside. But internally? It was a different story.
Let me paint the picture.
The challenge: huge growth and increasing financial gaps
CourierPlus is built for growth, that was very much obvious. But behind that growth was a set of unstructured and disconnected financial processes that were slowing them down.
Here is what they shared with us:
Each branch managed its own books with zero standardization
Vendor payments were handled manually
Expense claims got lost in emails
The finance team had no real-time view of what was happening across locations
Truly, they had teams working day and night to keep operations moving, but leadership were not kept in the loop. They were unable to confidently answer simple but critical questions like:
- How much did we spend last week?
- Which branch is most profitable?
- What’s our cash flow looking like in this month compared to last month?
What CourierPlus really needed
At first, they thought the solution was more staff or better training sessions on how to reconcile accounts faster.
But as our team dug deeper, it became obvious: they didn’t need more people. They needed an automated system.
A software solution that could:
Handle multi-branch accounting with ease
Automate approvals, payments, and reporting
Provide real-time analysis into every naira spent
Scale smoothly to meet the growth demand of CourierPlus
And that was when Zoho FinancePlus entered the picture.
Implementation of Zoho FinancePlus for CourierPlus
Once we agreed that Zoho FinancePlus was the right tool. We immediately mapped out their key pain points to set up the system in fixing real problems first.
We worked hand-in-hand with their team to design a solution that fits their business.
Here is how we actualized the setup:
1. We built a centralized financial platform: Our team connected all their 70+ locations to one finance system. So, if any user of the system needs to record a transaction or related records, the numbers now report to a single database.
2. Configurations for vendor payments and expense approvals: We automated the submission of CourierPlus expenses through Zoho Expense, ensuring there are no more email threads or missed receipts. A manager can now approve these expenses instantly, and vendors get paid on time.
3. Live dashboard setup: We customized real-time dashboards to show their finance team exactly how each branch and service type is performing. Now, their profitability can be analysed instantly.
4. Bank integration for reconciliation: The company’s Zoho Books now synchronize with their banks, so bank reconciliations are done daily, and not monthly. Everything is now faster and smoother.
What are we sharing this?
Because we’ve seen many Nigerian businesses struggle with the same thing. If you’ve ever worked with an organization with multiple branches, service lines, or departments, you already know the pain of disconnected data.
CourierPlus could have kept doing things the old way, but they understood something critical, that visibility is not a privilege but an essentiality for survival. No solid business can grow sustainably without an insight into its financial health.
With Zoho FinancePlus, they moved from being a company doing logistics, to a business that’s actually in control of its growth.
Final Part: Conclusion
You might not run a logistics company, but maybe you're a retail chain, a distributor, a service provider with branches, or just a founder whose business cashflow has exceeded Excel.
If you’ve ever said:
“We’re not sure where all the money goes…”
“Our vendor payments take too long.”
“We need better expense control.”
Then maybe it’s time to rethink how your finance systems are set up. CourierPlus didn't just implement a system; they developed a more intelligent solution that operates seamlessly in the background, allowing them to concentrate on providing value to customers throughout Nigeria. You can do the same, kindly write to us here.