What is the Difference Between Zoho CRM and Zoho CRM Plus?

12/03/2025 03:11 PM - By Opsey

Zoho CRM has made a name for itself in the world of customer relationship management. In fact, it can be argued that Zoho CRM is Zoho Corporation’s best-selling software solution. When it comes to CRM software, Zoho offers two popular solutions: Zoho CRM and Zoho CRM Plus. Although both tools are powerful, they serve different purposes.


Walk with us in this article as we look deeply into the differences, key features, unique benefits, and pricing plan of Zoho CRM and Zoho CRM Plus.

Table of Contents

  1. Zoho CRM vs. Zoho CRM Plus: Overview

  2. Key Features of Zoho CRM

  3. Key Features of Zoho CRM Plus

  4. Applications in Zoho CRM Plus

  5. Zoho CRM vs. Zoho CRM Plus: Differences

  6. Zoho CRM Pricing Comparison

  7. Zoho CRM Plus Pricing Plan

  8. Zoho CRM Reviews

  9. CRM vs. CRM Plus: Which One Should You Choose?

  10. Conclusion

Zoho CRM vs. Zoho CRM Plus: Overview

  • Zoho CRM: A standalone customer relationship management tool focused on sales, marketing, and customer service. Zoho CRM is ideal for small to mid-sized businesses seeking an affordable and user-friendly CRM solution. 
  • Zoho CRM Plus: A comprehensive platform that extends beyond basic CRM functionalities. It combines Zoho CRM with additional applications for marketing, project management, analytics, and customer support.

Key Features of Zoho CRM

Zoho CRM is designed to help businesses optimize their sales and marketing strategies. Here is what it offers:

1. Lead and Contact Management: Using Zoho CRM, you can easily capture, organize, and track leads and multiple contacts. You can also segment your audience, monitor leads interactions, and prioritize leads based on their potential to convert.


2. Sales Automation: This feature allows you to automate recurring tasks like data entry, follow-ups, and email notifications. This saves you time allowing your sales team to focus on closing more deals.


>>Read Also: 5 Essential Features of Zoho CRM That Your Business Needs<<


3. Marketing Automation: With Zoho CRM, you can create and run targeted marketing campaigns, track performance, manage social media, and analyze customer behaviour to improve your marketing strategies.


4. Analytics and Reporting: Zoho CRM offers detailed insights into your sales and marketing activities with customizable reports and dashboards.


5. Third-Party Integrations: It seamlessly integrates with third-party tools like Google Workspace, Microsoft Office, and social media platforms, making it easy to simplify your workflows.

Key Features of Zoho CRM Plus

1. Unified User Experience: This comprehensive solution combines sales, marketing, project management, customer support, and analytics into one platform, ensuring a consistent experience for your customers.


2. Omnichannel Support: This platform enables you to support your customers across various channels including email, phone, chat, and social media.


3. Advanced Reporting and AI: Zoho CRM Plus uses Zia (Zoho’s AI assistant) to provide insights and recommendations. It helps you predict trends, understand customer behaviour, and make smarter business decisions.


4. Team Collaboration Tools: Zoho CRM Plus now includes Zoho Cliq (for team messaging) and Zoho Projects (for project management).


5. Highly Customizable: It is a solution that grows with your business, making it a perfect option for small and large businesses.

Applications in Zoho CRM Plus

  • Everything included in Zoho CRM

  • Zoho Desk (customer support)

  • Zoho SalesIQ (live chat and website visitor tracking)

  • Zoho Campaigns (email marketing automation)

  • Zoho Social (social media management)

  • Zoho Analytics (advanced reporting)

  • Zoho Projects (project management)

  • Zoho Survey (customer feedback collection)

Zoho CRM vs. Zoho CRM Plus: Key Differences

Element Zoho CRMZoho CRM Plus
Focus
Sales, marketing, and supportUnified customer experience
Target AudienceSmall to mid-sized businessesBusinesses focused on customer experience
PricingAffordable, with a free planHigher cost with premium features
Collaboration ToolsBasic integrationsAdvanced tools like Zoho Cliq
Support Channels LimitedOmnichannel (email, chat, social)
AI and AnalyticsBasic analyticsAdvanced AI-driven insights

>>Read Also: Best CRM For Small Businesses in Nigeria<<

Zoho CRM Pricing Comparison

StandardProfessionalEnterpriseUltimate
₦5,760 / $12

/user/month billed annually

₦9,600 / $20

/user/month billed annually

₦16,800 / $35

/user/month billed annually

 ₦21,600 / $45

/user/month billed annually


All the essentials:

  • Mass email

  • Custom modules

  • Workflows

  • Cadences

  • Sales forecasting

  • Lookup fields

  • Canvas

  • Office 365 integration

  • Zoho Marketplace

 Everything in Standard +

  • Blueprint

  • CPQ

  • Sales Signals

  • Inventory management

  • Webhooks

  • Assignment rules

  • Validation rules

  • Kiosk Studio

  • Google Ads integration

Everything in Professional +

  • Zia — AI assistant

  • Territory management

  • Custom functions

  • Journey orchestration

  • Multi-user portals

  • Page layouts

  • Client scripts

  • Approval process

  • Sandbox

Everything in Enterprise +

  • Enhanced feature limits

  • Extended AI capabilities

  • Advanced customization

  • Data preparation

  • Augmented analytics

  • Data storytelling

  • Unified business insights

  • Advanced administration

Zoho CRM Plus Pricing

This comprehensive solution is priced ₦24,000 /user/month billed annually.

Zoho CRM Reviews

Zoho CRM vs. Zoho CRM Plus: Which One Should You Choose?

The choice between Zoho CRM and Zoho CRM Plus depends on your business needs and budget. Here’s a simple guide:


Choose Zoho CRM if:

  • You’re a small to mid-sized business.

  • You need an affordable, simple CRM for sales and marketing.

  • You don’t need advanced collaboration or omnichannel support.


Choose Zoho CRM Plus if:

  • You want a complete customer experience platform.

  • You need advanced tools for team collaboration and omnichannel support.

  • You’re willing to invest in a premium solution to improve customer engagement.

Access Zoho CRM Plus

CONCLUSION

If you're looking for a simple, affordable CRM to manage leads and close deals, Zoho CRM is a great choice. But if you need a complete business platform that covers customer support, marketing, project management and analytics, Zoho CRM Plus might be the best option for your money's worth.


If you’re considering implementing Zoho CRM or have questions about whether it’s the right CRM for your business, contact us today. Our team of experts at Droidedge Consulting can guide you through the process and help you make the most of the software to achieve your business goals.

Opsey

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